Privacy Policy
Responsibility and scope
NBT Group, through its duly authorized management, is responsible for overseeing the collection, use, protection, and management of information processed through its Sample Portal and Admin Automation services.
This policy explains how information is handled when you use these services or communicate with NBT in connection with them.
Information we process
Depending on your interaction with NBT, information may include:
- Names, contact details, account or employee identifiers, and company or factory information.
- Sample requests, product details, quantities, collection and return records, related charges, notes and reference images.
- Communications, including WhatsApp messages and associated sender and delivery information.
- Account access, service activity and operational records needed to administer and protect the services.
How information is used
Information is used to manage accounts and authorized access, respond to sample requests, maintain service records, provide operational communications, and support security, accountability and business administration.
Access is limited to authorized personnel according to their responsibilities and permissions.
WhatsApp communications
NBT uses its official WhatsApp automation number for system communications and authorized administrative activities. It is not a customer-support inbox. Messages and related information may be processed to verify authorized access, handle permitted requests, deliver system responses and protect against misuse.
Please use NBT’s official contact channel for general assistance. Do not send passwords or unrelated sensitive information to the automation number.
Service providers and AI-assisted processing
NBT uses third-party providers for hosting, communications, security and service delivery, including WhatsApp services provided by Meta. Providers may process information in other countries under their applicable terms and privacy policies.
Where AI-assisted tools are used, their use is limited to supporting interpretation and service administration, subject to applicable provider restrictions and NBT’s access controls. AI does not determine user authorization or independently approve business actions.
Security
NBT uses access controls and technical safeguards to protect information against unauthorized access, misuse and disclosure. No electronic system or method of transmission can provide an absolute guarantee of security.
Retention
Information may be retained for periods determined by its nature, business purpose, operational necessity, legitimate company interests and applicable obligations. Retention needs may differ between service records, communications and security or administrative records. Account deactivation does not necessarily remove records that remain necessary for these purposes.
Enquiries and corrections
For information-related questions, correction requests or concerns, please use NBT’s existing official contact channel. NBT may request sufficient information to verify your identity and understand your enquiry before addressing it. Please do not include passwords or unnecessary sensitive information.
Policy updates
NBT may update this policy to reflect changes in its services or information-handling practices. The current version will be available on this page.